The revised standard for Service Management, ISO/IEC 20000-1: 2018 is the third version of the international standard for service management, replacing the 2011 edition. It provides requirements for the planning, design, transition, delivery and improvement of a Service Management System, which is the coordinated set of policies, processes, organisational structure and people to manage services.
This book introduces the ISO/IEC 20000-1 standard as well as providing extensive practical advice on implementing an SMS that conforms to the requirements. It does so by referring to the ISO/IEC 20000-1:2018 documentation toolkit, which is separately available and contains dozens of templates that allow you to provide the documented evidence necessary.
ISBN |
9789401807012 |
Hoofdtitel |
IT Service Management: ISO/IEC 20000:2018 - Introduction and Implementation Guide |
Ondertitel |
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Commerciële titel |
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Categorieën |
Informatica & management |
Druk |
1 |
Verschijningsvorm |
Paperback / softback |
Verschijningsdatum |
15-10-2020 |
Uitgever |
Van Haren Publishing |
Auteur |
Dolf van der Haven |
Imprint |
Van Haren Publishing |
Taal |
English |
Illustraties |
Ja |
Pagina's |
120 |
Gewicht |
212 gr |
Formaat |
240 x 170 x 5 |