This Pocket Guide provides a concise explanation of the nature, content and aim of ISO/IEC 20000-1: 2011 and a short summary of ISO/IEC 20000-2:2012. It brings ISO/IEC20000 Part 1 and Part 2 within reach of a vast international audience by providing the key elements of this important standard in a short, easy to read format:
* it promote the awareness and the acceptability of ISO/IEC 20000 Part 1 and Part 2 as a valid standard for IT Services organizations;
* it supports ISO/IEC 20000 training and certification and
* it is a quick reference for practitioners to the core content of ISO/IEC 20000.
ISBN |
9789087537265 |
Title |
ISO/IEC 20000:2011 |
Subtitel |
a pocket guide |
Title(C) |
ISO/IEC 20000:2011 |
Category |
Management algemeen |
Edition |
1 |
Appearance |
Paperback / softback |
Publication Date |
07-03-2013 |
Publisher |
Van Haren Publishing |
Author |
Mart Rovers |
Redacteur |
Jane Chittenden |
Imprint |
|
Language |
English |
Illustraties |
Ja |
Pages |
|
Weight |
168 gr |
Format |
160 x 104 x 14 |