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Implementing ISO/IEC 20000 Certification: The Roadmap (Ebook)
€45,92
Implementing ISO/IEC 20000 Certification: The Roadmap (Ebook)
by David Clifford
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Book Summary
A quick and accessible guide to a universally adopted standard. This standard is aligned with ITIL which is also very widely known and used. ISO/IEC 20000 describes Service Management standards that must be attained for corporate accreditation
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