The increasing complexity of the IT value chain and the rise of multi-vendor supplier ecosystems has led to the rise of Service Integration and Management (SIAM) as a new approach.
Service Integration is the set of principles and practices, which facilitate that collaborative working relationships between service providers required to maximize the benefit of multi-sourcing. Service integration facilitates the linkage of services, the technology of which they are comprised and the delivery organizations and processes used to operate them, into a single operating model.
SIAM is a relatively new and fast evolving concept. SIAM teams are being established in many organizations and in many different sectors, as part of a strategy for (out)sourcing IT services and other types of service.
This is the first book that describes the concepts of SIAM. It is intended for:
* ITSM professionals working in integrated multi-sourced environments;
* Service customer managers, with a responsibility to secure the business supply of IT services in a multi-sourced environment;
* Service provider delivery managers with a responsibility to integrate multiple services to meet the demands of the customers' business and users;
* Service provider managers with responsibilities to manage integrated services, participating in a multi-sourced environment.
ISBN |
9789401800259 |
Title |
SIAM: |
Subtitel |
principles and practices for service integration and management |
Title(C) |
SIAM: Principles and Practices for Service Integration and Management |
Category |
Informatica & management |
Edition |
1 |
Appearance |
Paperback / softback |
Publication Date |
18-11-2015 |
Publisher |
Van Haren Publishing |
Author |
Peter Wiggers, Peter McKenzie, Niklas Engelhart, Dave Armes |
Redacteur |
Steve Newton |
Imprint |
|
Language |
English |
Illustraties |
Ja |
Pages |
|
Weight |
479 gr |
Format |
243 x 173 x 15 |