Service design is a rapidly growing area of interest in design and business management. There are a lot of books on how to get started, but this is the first book that describes what a ‘good’ service is and how to design one. This book lays out the essential principles for building services that work well for users. Demystifying what we mean by a ‘good’ and ‘bad’ service and describing the common elements within all services that mean they either work for users or don’t.
A practical book for practitioners and non-practitioners alike interested in better service delivery, this book is the definitive new guide to designing services that work for users.
ISBN |
9789063695439 |
Title |
Good Services |
Subtitel |
How to Design Services that Work |
Title(C) |
|
Category |
Management algemeen |
Edition |
1 |
Appearance |
Paperback / softback |
Publication Date |
15-11-2019 |
Publisher |
BIS Publishers BV |
Author |
Lou Downe |
Imprint |
BIS Publishers |
Language |
English |
Illustraties |
Ja |
Pages |
224 |
Weight |
340 gr |
Format |
198 x 133 x 20 |